Feel free to contact us if you for any reason should not be pleased with your order, we want our customers to be happy with their purchases and do our very best to answer any questions.
Please keep in mind that colours may vary from screen to screen, so if you're unsure, please double-check on another screen.
Important: Do not return items before contacting us about it. Thank you!
Contact us under klainod.com/contact
Cheers to you all_
Terms and Conditions
1. Area of Application and Customers
These Terms and Conditions (Allgemeinen Geschäftsbedingungen (AGB)) applies alone to orders made by customers over our onlineshop http://klainod/products. We do not accept dissenting conditions on the part of the customer of third parties, unless we have expressly accepted their validity. The Klainod-Shop range of products is expressly directed at the consumer (every natural person finalising the contract in a manner which cannot be assigned to his or her commercial or self-employed occupational activity, §13 BGB).
2. Right of Revocation
Consumers have instead of the statutory right of withdrawal a, as described below, 14 day statutory right of revocation.
Instruction of Right of Revocation
It is possible to return the received prodcuts without reason within 14 days by post. The deadline beginns after receiving this written instruction (eg. as a letter, fax or email) but not before delivery of the product to the customer (with the recurring delivery of similar products and not before the receipt of the first part of a multiple delivery) also not before the completion of our obligation to inform in accordance with Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations in accordance with § 312g paragrpah 1 clause 1 BGB in conjunction with Article 246 § 3 EGBGB. Only with non package postable products (e.g. bulky goods) is it possible to communicate a desire to return the product in written form. The punctual posting of the product or the written desire to return is enough to observe the deadline.Only items that are damaged will have shipping costs refunded upon return. Product return and the written desire to return are to be addresed to:
Klainod – Wühlischstr.36 - 10245 Berlin – Phone: +49 (0) 157-35-49-89-06/+32 (0)472-33-99-71 – Email: [email protected]
The received product, payment, as well as any possible derived use (e.g. consumer benefits) are to be returned in case of an effective return. In case of deterioration and/or derived use (e.g. consumer benefit), the product can be returned in part or only in a deteriorated state, it is necessary to give us compensation for lost value. Compensation for lost value has to be made only if the derived use or deterioration is in conjunction with use of the product that goes beyond inspecting the product and its characteristics. Under „inspecting the product and its characteristics“ we understand the testing and sampling the product in question as is usual in our atelier. Refund commitments must be met within 14 days. The deadline begins for the customer with the sending of the product or a written desire of return in case of bulky goods, for us it begins when we recieve either.
End of Instruction of Right of Revocation
Delivery takes place within the delivery deadline given on the relevant page in regards to the address to which the product is to be delivered. Regarding paying via PayPal the deadline given for delivery begins as soon as reciept of payment has taken place, with credit card payments the deadine begins with the confirmation of order. You will receive your order, as far a possible, in one shipment. Should it be necessary, due to technical or logistical reasons, to send your order in more than one shipment, no extra cost will accrue.
All displayed prices include German VAT of 19%. All prices do not include shipping costs.
Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.
Paypal is an online payment process, that works via linkage with a bank account or creditcard. To be able to pay via PayPal it is necessary to have a PayPal account, which can be opened in the process of ordering. Further information on PayPal is available under www.paypal.de.
6. Reservation of Property Rights
Products remain our property until payment has taken place.
Relevant legal provisions apply in case of defective goods.
8. Applicable Law
Agreements are governed by the law of the Federal Republic of Germany in exclusion of the UN buying law, as far as no binding international consumer protection law is in opposition.